Shipping, returns & cancellations
Pick up free in Langley, BC, or get a shipping quote for your exact order and address. We ship worldwide with tracking.
Free pickup
Collect your order at no charge from our location in Langley, BC. We confirm the address and a pickup time with you when we arrange it.
Shipping in Canada & the USA
When every item in your order is under 20 kg, the checkout shows live Purolator Ground and Purolator Express prices for your address (minimum $45). Orders with an item of 20 kg or more (up to 50 kg in total) pay a flat $385. If live rates are unavailable, a flat rate applies: $50 under 5 kg, $70 from 5 to 10 kg, $95 from 10 to 20 kg (Canadian dollars in Canada, US dollars in the USA). Orders of 50 kg or more, and orders outside Canada and the USA, ship by freight: send us the products and your full address with postal code through Request a quote and we reply with the options and cost.
Orders to the USA: import duties, taxes and brokerage fees are not included in our prices or shipping. The shipping company charges them, and the buyer pays them at delivery.
Flammable liquids and gases (pentane, acetone, isopropyl alcohol, butane, propane): these are dangerous goods and ship by ground only: in Canada by Purolator Ground or by Ace Courier in BC and Alberta, and to the USA by freight. In Canada, solvents (pentane, acetone, isopropyl alcohol) ship by Purolator Ground: the checkout shows the live price for your address, including Purolator's dangerous goods charge. Gas cylinders (butane, propane), and all dangerous goods to the USA, ship by freight: we quote the shipping cost for each order and confirm it with you before shipping. For the USA, import duties and brokerage are paid by the buyer. Free pickup in Langley, BC is also available.
Returns
We accept returns of defective items only. If an item arrives defective or damaged, or we sent the wrong item, contact us within 14 days of delivery and we will arrange a repair, replacement or refund. Items that are not defective cannot be returned. Order cancellations must be requested within 14 days of purchase.
Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged; then we cover it.
Dispatch & tracking
In-stock orders are generally dispatched within 1–2 business days after payment is received. Every shipment has tracking, and we send you the link to follow it online. Delivery with a required signature is available at an extra cost — ask us before you order.
One order, one shipment
Shipping covers handling, packing and transport, and transport cost depends on the total weight. Group your items in one order: separate orders cannot be combined, and shipping applies to each.
Packing
Boxes are amply sized and fragile items are packed with special care. Shipments travel at the buyer's risk, so please check your delivery when it arrives and contact us right away about any damage.